Unwanted or Unsuitable Products
If you buy a display case or other product from our website and wish to return it because it is unwanted or unsuitable, please notify us and post it back to us within 14 days of receiving it, we accept returns of all products except products that have been custom made for you, which includes all custom sized display cases, model ship display cases as well as traditional display cases that do not have a standard all black base. All returned items must be in their original unspoilt packaging and in a saleable condition.
You will be responsible for the cost of returning it to us and we will refund the purchase price of the product as soon as we receive it back in a resaleable condition.
If the product is not received in its original condition we will be unable to refund for it and you will have to pay for its return to you if you want it back.
Please be extra careful when returning fragile items as we can only refund for them if they are received in a saleable condition.
If the product is damaged in transit from you to us then we will inform you and will hold onto the product for you to claim against the courier company or postal service, or if you wish to pay for its return we will post it back to you. We will not be able to refund for it.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you receive an item that is faulty, then please contact us using the the email address at the top of this website WITHIN 2 BUSINESS DAYS, and include as much information as possible. We cannot claim compensation from our courier unless damage is notified within 2 business days in writing. After this date we are limited in how much we can help. Do not return it until we ask you to do so.
We will reply to you to get any extra information that we may need, which may include photos of the product and the packaging.
The returns address is the address found on the contact us page, but please do not return anything until we say, as this may prevent us from being able to deal with your request
We will refund the cost of you returning it to us as long as you have notified us beforehand and have used the cheapest possible service to send it back to us.
…but we’re here to help!
If you are having difficulties with your product please contact us.
If you have any questions please get in touch – we’re more than happy to help!